Privacy Policy

Sue Smyth Wellness Coaching

Your privacy is important. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit this website or engage in services.

This policy complies with applicable Canadian privacy legislation, including Alberta’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information Collected

Personal information may be collected when you:

  • Submit a contact form

  • Book a session through the client portal

  • Communicate by email

  • Subscribe to updates or download resources

  • Participate in coaching services

Information collected may include:

  • Name

  • Email address

  • Phone number

  • Billing information (processed through third-party providers)

  • Information you voluntarily provide during communication or sessions

You are not required to provide personal information; however, declining to do so may limit the ability to provide services.

2. How Information Is Used

Personal information is used solely for purposes related to:

  • Responding to inquiries

  • Delivering coaching services

  • Scheduling and administrative communication

  • Processing payments

  • Providing requested resources

  • Maintaining client records

Information is not sold, rented, or traded.

Personal information may be shared only:

  • With secure third-party service providers necessary to deliver services (e.g., booking systems, payment processors, website hosting platforms)

  • Where required by law

3. Third-Party Service Providers

Online booking, payment processing, email communication, virtual meeting platforms, and website hosting may be managed by third-party providers.

These providers maintain their own privacy and security policies. While reasonable care is taken in selecting secure platforms, Sue Smyth Wellness Coaching is not responsible for the privacy practices of third-party services.

4. Data Storage and Protection

Reasonable administrative, technical, and physical safeguards are used to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

5. Cookies and Analytics

This website may use basic cookies or analytics tools to:

  • Understand website traffic

  • Improve user experience

  • Maintain website functionality

These tools do not intentionally collect personally identifiable information.

You may adjust your browser settings to decline cookies if preferred.

6. Your Rights

Subject to applicable law, you may:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent to certain uses of your information (subject to legal or contractual limitations)

  • Request deletion of personal information where appropriate

Requests must be made in writing.

7. Cross-Border Data Storage

Some third-party service providers may store or process data outside of Canada. In such cases, information may be subject to the laws of those jurisdictions.

8. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Sue Smyth
Sue Smyth Wellness Coaching
[Your business email address]

9. Policy Updates

This Privacy Policy may be updated periodically.

Continued use of this website constitutes acceptance of any revisions.